Call Centre
"I needed a totally flexible approach to my enquiry handling. Henley’s mix of live operators, 24 hour IVR and virtual call centre allows me to switch resources and get the most effective and efficient solution for my business."
Anne Toker, Brand Manager, Ferrosan Ltd 
With 18 seats we’re not the biggest but we try very hard to be the best of call centres. This requires giving clients our full attention and highly personal good old-fashioned customer service. Forming close relationships with clients encourages two way feedback and continual enhancement of their systems. Your result? Happy repeat customers who come back time after time.
Inbound Services
Live Calls
Many clients go for the personal service a company our size can offer. Some receive only 20 calls a day but their clients value the care which comes from us knowing and understanding their business.
So what can we do for you? Receive your enquiries, take orders, process cash and credit card payments, handle stock control and of course despatch the goods or information requested - a complete fulfilment process.
Your calls will be monitored through our Index and Oak systems which allow us to respond with short lead times, focused training and per second billing. Making it easy for your customers to contact you – expands on the lengths we go to make sure we deliver your promises to your customers.
|
Automated Call Management
IVR telephone systems provide a low cost solution to call handling whilst still giving you and your customers excellent service. We have the technology to handle almost any volume of calls. One of our clients mounts DRTV campaigns where responses peak at several hundred within a few minutes of the telephone number appearing on the TV screen. They receive call statistics daily and fine-tune their campaign planning accordingly.
Fulfilment - your calls are posted to a website where they are available for instant transcription and download. Fulfilment is on a daily basis through the production of personalised responses - exactly to your specification.
We work with a number of City institutions which generate enquiries for financial products. With press advertising on an ad-hoc basis, calls are downloaded on a daily basis and during the week for calls received before 1pm brochures are mailed same day. If you’d like to know more - 10 checks to make sure Automated Call Handling works for you.
|
