Our Promise to You

This Client Care Promise acts as an assurance of the quality of the service you can expect when you choose Henley Marketing Services.

Our Unique Guarantee

To the best of our knowledge we are the only company in the UK to guarantee you that if you are ever disappointed in our service you only pay what you feel is fair.

If you are not totally delighted we will send you a blank invoice for you to enter what you think is reasonable.

We are able to make this guarantee through our commitment to our Client Care Promise and the certainty delivered by our rigorous adherence to internal systems.

Our Approach

1. Our aim is to exceed your expectations and to totally delight you with the quality of service you receive.
2. A budget and a time and sequence plan will be agreed with you in advance.
3. The progress of your campaign will be carefully monitored and you will be notified immediately in writing of any changes to costs and/or timescales.

Adding Value

4. We will review campaigns before completion to ensure quality and value for money of your project.
5. You will be contacted regularly and we will actively seek out new ideas for you and your business.

Communication

6. Our communication will be free from jargon at all times.
7. You will always be able to get through to us by telephone. We will never be engaged.
8. We guarantee to respond to your request for a quotation within 8 working hours.
9. Your enquiries will be treated courteously by every member of the Henley team.
10. You will be assigned an Account Manager and will have direct access to them at all times. In their absence we will always do our best to answer your query rather than just take a message.

Quality Assurance

11. Your feedback is critical. We will send you a client care questionnaire after your 1^st job and then periodically throughout the year to ensure continuous monitoring.
12. We are long standing members of the Direct Marketing Association and the Quality Management Programme managed by the British Accreditation Bureau. We adhere to the Codes of Practise and are committed to excellence within the direct marketing industry having consistently exceeded the necessary standards.