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fulfilment and product distribution


"HMS always manages to deliver our products to my, at times, very short deadlines. It is under these, often extreme, deadlines that the Henley team excels to deliver the goods on time."

John Walker, Operations Manager
Intuit Producers of QuickBooks

Clients don’t come much more demanding than Intuit, makers of QuickBooks accounting software. They guarantee their customers will receive their orders within two days. In fact, most arrive next day. It’s a service performance indicator they expected of us and we’ve never let them down.

What we do for them

Twice a day, we download an electronic file of orders taken byIntuits' call centre. We produce hard copy despatch notes with pre-determined up-sells, select the right product from their range of software and despatch them same day throughout the UK and Europe. The result Intuit gets no calls from unhappy customers plus a speedy turnaround of revenue confirmation.

What we can do for you


More and more companies are trending towards outsourcing fulfilment. Without question, having every possible ‘back office’ function is the top of the list for most. Henley becomes your back office, centrally located in the Thames Valley close to Heathrow and London for optimal fulfilment and product distribution efficiency.

Our strength is a blend of resources with well seasoned programming and fulfilment expertise.

Services

  • Electronic catalogue support
  • Pick-pack product and literature fulfilment
  • Customer service call centre
  • Packaging and Assembly
  • Secure payment gateway
  • Custom high speed laser printing
  • Returns processing
  • UK and International Shipping
 
  Why You Should Choose Us
  What Best Practice Means
  Our Unique Guarantee